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Assignment name and scope Client Description of the Assignment Actual activities
Customer, Employee and Workplace satisfaction Surveys1. Mombasa City Council
2. Makueni County Council
3. County Council of Kilifi
4. Mombasa Technical Training Institute
5. Kenya Coconut Development Authority
6. Kenya Education Staff Institute
Identifying customer and employee satisfaction survey and workplace survey for various organizations - Development of study methodology
- Field data collection
- analysis of findings
- Identification of satisfaction indices
- Report writing
- Presentation of findings to stakeholder
Baseline and marketing assessment surveyMombasa Solid waste management projectThis is a baseline survey and marketing assessment on community waste based enterprises in Mombasa municipality under Mombasa solid waste management project and Mombasa Municipal Council. - Identify community based organizations involved in solid waste management
- Identify municipal and ministry of environment by laws
- Formulate solid waste management by-laws
- Carry out a market survey for solid waste in Mombasa
- Formulate a solid waste management guideline
One Village One Product Project- A baseline surveyJICA/ Ministry of IndustrializationThis project involved helping JICA and the Ministry of Industrialization to identify and analyze for viability key local products and resources which can be nurtured as flagship products for respective 'villages' (constituencies). It involved detailed studies of three districts and organization of various stakeholder forums within two months - Recruitment of co-consultants
- Coordination of development of instruments
- Stakeholder mapping
- Training needs assessment
- Coordination of data collection
- Stakeholder mapping
- Analysis of data
- Report drafting
- Quality assurance
- Coordination and facilitation stakeholder workshops
National Base line SurveyKenya Education Staff Institute (initiative funded by the World Bank)The Kenya Education staff Institute (KESI) is an educational parastatal whose mandate is to train education managers around the country on behalf of the ministry of education. In this assignment KESI sought to identify customer satisfaction levels for its products around the country and satisfaction levels for its employees - Analyze organizational courses and client lists
- Undertake fieldwork in 25 districts
- Identify depth and scope of training
- Analyze the satisfaction levels of employees
- Analyze findings
- Hold sensitization workshops